1. Cancellation Policy
At TourBookingTurkey.com, we aim to provide flexible and transparent cancellation conditions for all tours and activities offered through our platform.
By completing a booking on our website, you agree to the cancellation terms outlined below.
Free Cancellation
Most tours and activities allow free cancellation up to 24 hours before the scheduled start time of the activity. If the cancellation request is received within this period, a full refund of the booking amount will be issued.
Late Cancellation
Cancellations made less than 24 hours before the activity start time may be considered a late cancellation and may not be eligible for a refund.
No-Show
If a customer does not attend the activity at the agreed meeting point and time, the booking will be considered a no-show and no refund will be provided.
Activity-Specific Conditions
Some tours or services may have different cancellation terms depending on the local operator. In such cases, the specific cancellation terms will be clearly displayed on the tour page before booking.
Weather and Operational Changes
If an activity is cancelled due to weather conditions, safety concerns, or operational reasons, customers will be offered either:
- An alternative date, or
- A full refund if rescheduling is not possible.
Refund Processing
Approved refunds will be processed using the original payment method used during the booking. Processing times may vary depending on the payment provider or bank.
2. Terms & Conditions
Introduction
Welcome to TourBookingTurkey.com. These Terms & Conditions govern your use of our website and the booking of tours, activities, and related services through our platform.
By accessing our website and making a reservation, you agree to comply with these terms.
Booking Confirmation
Once your reservation is completed and payment is successfully processed, you will receive a confirmation email containing the details of your booking.
Customers are responsible for ensuring that all booking information provided is accurate.
Pricing and Payment
All prices are displayed in the currency indicated on the website. Prices may include or exclude taxes, fees, or additional services depending on the activity.
Full payment is typically required at the time of booking unless otherwise specified.
Changes to Bookings
Requests to modify bookings (such as changing dates or participant numbers) are subject to availability and approval by the activity provider.
Customer Responsibilities
Customers must arrive at the meeting point or pickup location on time. Participants are responsible for ensuring they meet the participation requirements listed on the activity page.
Activity Providers
TourBookingTurkey.com works with local activity providers who are responsible for delivering the experiences listed on our platform.
Force Majeure
TourBookingTurkey.com shall not be liable for cancellations, delays, or modifications caused by circumstances beyond our control, including weather conditions, natural disasters, or operational disruptions.
Changes to Terms
TourBookingTurkey.com reserves the right to modify these Terms & Conditions at any time. Updated terms will be published on this page.
3. Refund Policy
Eligibility for Refunds
Refund eligibility depends on the cancellation conditions specified for each activity.
Most tours allow free cancellation up to 24 hours before the activity start time, allowing customers to receive a full refund.
Late Cancellations
If a cancellation request is submitted less than 24 hours before the activity begins, the booking may not be eligible for a refund.
No-Show
Customers who fail to attend the activity without prior cancellation will not be eligible for a refund.
Operator Cancellation
If the activity provider cancels the experience due to operational reasons or weather conditions, customers may choose between:
- Rescheduling the activity, or
- Receiving a full refund.
Refund Processing Time
Refunds are processed through the original payment method used during the booking. Processing times may vary depending on the customer’s bank or payment provider.
4. Privacy Policy
At TourBookingTurkey.com, we respect and protect the privacy of our users. This Privacy Policy explains how we collect, use, and protect personal information obtained through our website.
Information We Collect
When you use our website or make a booking, we may collect personal information including:
- Name and surname
- Contact details (email address, phone number)
- Payment information
- Booking details
How We Use Your Information
Your information may be used to:
- Process bookings and payments
- Communicate booking confirmations and updates
- Provide customer support
- Improve our services and website functionality
Data Protection
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, misuse, or disclosure.
Sharing Information
Personal information may be shared with activity providers solely for the purpose of delivering the booked service.
We do not sell or rent personal data to third parties.
Cookies
Our website may use cookies to improve user experience and analyze website traffic.
Updates to This Policy
TourBookingTurkey.com may update this Privacy Policy from time to time. Any changes will be published on this page.